Contact Us & FAQ's
Thank you for your interest in Uhuburg! See if your question is listed in our FAQ's or complete our Contact Form
Frequently Asked Questions
Tickets and Day Visits
Do I need to get tickets ahead of time?
Advanced ticketing is preferred and tickets are available here. Walk-ins for Day Visits are welcome on space-available basis and require more time at check-in. Photoshoots must be booked in advance.
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What's included in a Day Visit ticket to Uhuburg?
Our Day Visits are described here!​
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Are Day Tours, General Admission and Tickets the same thing?
Yes! Unless otherwise stated, if you have purchased a ticket, you are in and can join the guided tours, climb the Lookout Tower, walk the walls, etc. during open hours on the date of your ticket.
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Can I cancel or reschedule my tickets?
Tickets are transferable to other dates. If you do not see the reschedule option through our ticket service (or if you have an extenuating circumstance), write us an email at info@uhuburg.com. If you haven't received a response before your scheduled tour date, don't worry, we can still change it!
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Is there a restaurant or café onsite?
Uhuburg does not currently a restaurant or café. There are limited snacks and drinks available for purchase in the Great Hall, as well as water fountains. Visitors are welcome to bring their own food to enjoy outside during their visit. Trash receptacles are provided throughout the grounds.
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Are costumes allowed?
Absolutely! Many of our Day Visit guest enjoy dressing up to visit the the castle. We love seeing your creativity and enthusiasm. Please note that all costume weapons must comply with our Weapons Policy.
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Can I take photos and videos during my Day Visit?
Yes! Photography and videography are permitted as long as you are respectful of the property and other guests. If you post on socials, we'd love a tag!​
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Can I visit Uhuburg without an appointment or ticket?
Uhuburg is not open for unscheduled walk-ins outside of Day Visit hours. If you would like to visit the grounds, we invite you to attend during one of our designated Day Visits—no appointment needed during public hours, though we do recommend purchasing tickets in advance. See our Day Visit page for our updated calendar.
All other visits must be scheduled in advance. This includes private tours, photoshoots, and overnight stays.
Groups, Field Trips, and Private Tours
Do you have a group rate?
A group rate of 15% off is available for 15 participants or more during our Day Visits (public hours). Use code GROUP15 at checkout. Tickets must be purchased together. Alternatively, we can arrange for weekday private tours for groups of 15 or more at our regular rate.
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Can we book a private tour for smaller groups?
We recommend visiting Uhuburg during a Day Visit (our public hours) when possible. However, if you're not able to join us then, we can sometimes accommodate weekday private tours for smaller groups, or even couples. Please contact us for pricing and availability.
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Do you do host field trips?
We host weekday educational field trips with educational rates for students.
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How to book?
To arrange a weekday group visit, private tour, or field trip to Uhuburg, please fill out the Contact Form with preferred date and time, number of participants and a description of the group.
Inside the Castle Buildings
What parts of the castle buildings can visitors see and go into?
On Day Visits, guests can see the Great Hall and Tropical Atrium. The Great Hall is viewable at all times through the back entrance, and, twice an hour, tours are offered through the Great Hall and into the Atrium.
Overnight guests enjoy access to various common areas in the main building such as the parlor and formal dining room.
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What else is inside the buildings and why aren't all of the rooms open during Day Visits?
The buildings collectively house the Great Hall, Tropical Atrium, commercial kitchen, a hotel foyer for overnight guests, 10 overnight guest chambers, 4 staff apartments/private residences, a harvest processing room, workshop space and storage. Areas are certified for the various purposes they serve, and therefore not all are certified for events and the general public (such as overnight guest common areas and the kitchen facilities), and the staff apartments are personal spaces for those who reside on site.
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Can visitors see the overnight accommodations on a Day Visit?
As we now have overnight guests, the chambers are no longer viewable by the public.
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Accessibility
Is Uhuburg wheelchair accessible?
The grounds are partially accessible by wheelchair. We have brick paths throughout the grounds and the lower wall is cement with an inch+/- height difference between the 2 surfaces. Toward the back of the grounds, accessed by brick pathways, are two ramps to portions of the upper wall (great views of the grounds with a mountain skyline behind them!). Other parts of the upper wall do require stairs, as does the Lookout Tower and other towers.
An ADA compliant bathroom and another partially compliant bathroom can be found in the public bathroom area at the back entrance to the Great Hall (with ramp entrance to building).
We offer guided tours, one through the grounds at large and one through the Great Hall and interior Tropical Atrium. Participants with a wheelchair can participate in the tour through the grounds via a modified route, and the tour through the interior rooms is accessible by way of ramps and minimal floor level change.
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Chamber guest rooms: All guest rooms for overnight stairs are on the second floor and accessed via stairs. Please email chambers@uhuburg.com for more information.
Rental equipment: At this time we do not have wheelchair rentals nor hearing assistance devices available.
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Parking: Accessible parking is available. Upon arrival for your visit, please check in with the staff in the lower parking area for information and directions to the best option.
Language: Guided tours and signage is only offered in English at this time.​
Pets
Can I bring my pet with me to Uhuburg?
Pets are not allowed on the grounds at this time. We apologize for the inconvenience. It has not worked out well during the few times exceptions were made. Service dogs are not considered pets and are expected to behave as service dogs, not pets. Please note there are three castle cats that are part of Uhuburg.
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Are pets allowed in the overnight accommodations?
We do not allow any pets on the grounds, inside or out. We encourage those looking for pet friendly accommodations to stay just down the road at Bear Creek Lodge & Cabins.
Guest Chambers & Overnight Stay
How do I book a room at Uhuburg?
Reservations are availble for six guest chambers with breakfast included each morning. Two night minimum stay is required and all overnight guests must be 18 years of age or older.
See the chambers, review the availability calendar and make your reservation on the Stay page.
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Having trouble with the reservation calendar?
Troubleshooting tips:
Two night minimum stay is required, which means one night date inquiries on our booking calendar will show as unavailable. Friday and Saturday nights must be booked together, which means, for example, a Thursday and Friday night stay or Saturday check-in will also show as unavailable.
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Email us at chambers@uhuburg.com if you have chamber specific questions.
Inquiries about Events & Weddings
Please fill out our Contact Form below and include your preferred date or date range including year, the type of event, and estimated number of guests with your inquiry. Our maximum capacity for seated dining arrangements is about 115. We provide a list of Preferred Vendors for catering, photography, décor and floral, DJ, and other services, and at this time clients can bring outside vendors who are not on that list.
Weapons Policy
Firearms
Concealed and open carry firearms are PROHIBITED on the grounds, except as required by law with regards to law enforcement personnel with properly presented credentials. Uhuburg is private property.
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Costume Weapons
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Only arms relevant to the period portrayed in costume are allowed. Such arms include but are not limited to swords, daggers, axes, bows and arrows, crossbows and replica firearms.
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All costume blades must be properly sheathed and peace tied with red twine, ribbon or zip ties at all times. Arrows must have tips removed (except padded LARP tips), tied together and tied inside the quiver.
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Bows of any kind must not be capable of launching any projectiles.
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Only period appropriate replica firearms allowed. Replica firearms must not be capable of launching projectiles and/or making loud or gunfire sounds.
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Foam weapons are okay to wield, but please no fighting.
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All persons and weapons are subject to search and inspection. Any item found to be potentially harmful or unsafe will be removed and securely stored until departure.
Employment & Volunteering
Employment: Thank you for your interest in working at Uhuburg! Please compose an email with a brief description of how your interests, background, skills and experiences overlap with what we are doing here at Uhuburg. Attach your resume as a PDF, and send it to Bob at castlewizz@gmail.com and cc Naomi at info@uhuburg.com. We are primarily focused on filling docent positions for our weekend day tours at the moment but are looking to fill various other positions as well.
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Volunteering: Thank you for considering sharing some of your time with us at the castle! To volunteer, please complete our application at the link below and we'll be in touch.
Contact Form
We are excited to work with you on your booking inquiries and questions! Please send us a note and we'll get back to you as soon as possible.
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Add us to your contacts
Add us to your contact list so that our response does not go to your spam folder: info@uhuburg.com
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Please note that we are backed up on communications at the moment. We will get back to you as soon as possible, which may be a couple weeks. We appreciate your interest and patience!
