FAQ's & Contact Form
Frequently Asked Questions
Do I need to get tickets ahead of time? Advanced ticketing is preferred. Online registration is available with credit card and cash payment options. Walk-ins are welcome on space-available basis and require more time at check-in.
What does a ticket to Uhuburg get me? General Admission visits to Uhuburg are described here.
Are Day Tours, General Admission and Tickets the same thing? Yes! Unless otherwise stated, if you have purchased a ticket, you are in and can join the guided tours, climb the Lookout Tower, walk the walls, etc. during open hours on the date of your ticket.
Can I cancel or reschedule my tickets? Tickets are transferable to other dates. If you do not see the reschedule option through our ticket service (or if you have an extenuating circumstance), write us an email at email@example.com. If you haven't received a response before your scheduled tour date, don't worry, we can still change it!
Do you have a group rate? Do you do host field trips? Group Rates are available for 20 participants or more. We can host educational field trips with educational rates for students, though our capacity for participants is still limited. For either inquiry, please Contact Us for details and arrangements.
Inside the Castle Buildings
What parts of the castle buildings can visitors see and go into? At this time, guests can see the Great Hall, Tropical Atrium and 2 guest chambers. The Great Hall is viewable at all times through the back entrance, and, twice an hour, tours are offered through the Great Hall and into the Atrium. The two guest chambers are viewable through some of the windows until we begin accepting overnight bookings.
What else is inside the buildings and why can't visitors enter all of the rooms? The buildings collectively house the Great Hall, Tropical Atrium, commercial kitchen for event caterers, a hotel foyer for overnight guests (in progress), 10 overnight guest chambers, 4 staff apartments/private residences, a harvest processing room, workshop space and storage. Areas are certified for the various uses and therefore not all are certified for events and the general public such as hotel guest spaces and the catering kitchen, and the apartments are personal spaces for those who reside on site.
Can visitors see the overnight accommodations on a Day Visit? Currently we allow our Day Visit guests to peek into one or two of our gatehouse guest chambers. These rooms are in the final stages of completion, but not yet available for bookings. Four of Uhuburg's guest chambers are now available for guest reservations.
Can visitors see the Great Hall and Tropical Atrium without a tour? The Great Hall is viewable but roped off outside of the offered tour to interior spaces. The Atrium can only be viewed on tour.
During a visit, if I find an unlocked door, can I go inside? Visitors are not welcome in interior rooms that are not open to the public. Occasionally an "Employees Only sign" falls off a door or we miss a door lock, and we apologize for the confusion - thank for supporting our efforts of completing these spaces by not entering them.
Is Uhuburg wheelchair and otherwise accessible? The grounds are partially accessible by wheelchair. We have brick paths throughout the grounds and the lower wall is cement with an inch+/- height difference between the 2 surfaces. Toward the back of the grounds, accessed by brick pathways, are two ramps to portions of the upper wall (great views of the grounds with a mountain skyline behind them!). Other parts of the upper wall do require stairs, as does the Lookout Tower and other towers.
An ADA compliant bathroom and another partially compliant bathroom can be found in the public bathroom area at the back entrance to the Great Hall (with ramp entrance to building).
We offer guided tours , one through the grounds at large and one through the Great Hall and interior Tropical Atrium. Participants with a wheelchair can participate in the tour through the grounds via a modified route, and the tour through the interior rooms is accessible by way of ramps and minimal floor level change.
Chamber guest rooms: All guest rooms for overnight stairs are on the second floor and accessed via stairs. Please email firstname.lastname@example.org for more information.
Rental equipment: At this time we do not have wheelchair rentals nor hearing assistance devices available.
Parking: Accessible parking is available, please inquire about how to get there prior to parking.
Language: Guided tours and signage is only offered in English at this time.
Can I bring my pet with me to Uhuburg? Pets are not allowed on the grounds at this time. We apologize for the inconvenience. It has not worked out well during the few times exceptions were made.
Are pets allowed in the overnight accommodations? No at this time, we do not allow any pets on the grounds or in the chambers or gate houses. We encourage those who need pet friendly accommodations stay at the Great Bear Lodge also on Ridge Road.
Inquiries about Events & Weddings
Please fill out our Contact Form below and include your preferred date or date range including year, the type of event, and estimated number of guests with your inquiry. Our maximum capacity for seated dining arrangements is 125. We can provide a list of Preferred Vendors for catering, photography, décor and floral, DJ, and other services, and at this time clients can bring outside vendors who are not on that list. We are backed up on communications right now but will reply within a couple weeks. Thank you for your patience!
Employment & Volunteering
Employment: Thank you for your interest in working at Uhuburg! Please compose an email with a brief description of how your interests, background, skills and experiences overlap with what we are doing here at Uhuburg. Attach your resume as a PDF, and send it to Bob at email@example.com and cc Naomi at firstname.lastname@example.org. We are primarily focused on filling docent positions for our weekend day tours at the moment but are looking to fill various other positions as well.
Volunteering: Thank you for considering sharing some of your time with us at the castle! To volunteer, please complete our application at the link below and we'll be in touch.
We are excited to work with you on your booking inquiries and questions! Please send us a note and we'll get back to you as soon as possible.
Add us to your contacts
Add us to your contact list so that our response does not go to your spam folder: email@example.com
Please note that we are backed up on communications at the moment. We will get back to you as soon as possible, which may be a couple weeks. We appreciate your interest and patience!
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